Privacy Policy

Connected Outpatient Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in connection with our behavioral health treatment programs.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Name, address, phone number, and email address
• Date of birth and demographic information
• Insurance information and policy details
• Medical history and current health information
• Emergency contact information

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on our website
• Referring website or source

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our services
• To conduct assessments and develop treatment plans
• To communicate with you about our programs and services
• To process insurance claims and verify benefits
• To respond to your inquiries and provide customer support
• To send appointment reminders and treatment-related communications
• To comply with legal obligations and regulatory requirements
• To protect the rights, property, or safety of our organization, patients, or others

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With Your Consent: We may share information with your explicit permission
• Healthcare Providers: With other healthcare providers involved in your care
• Insurance Providers: To process claims and verify benefits
• Legal Requirements: When required by law or to respond to legal process
• Protection of Rights: To protect our rights, privacy, safety, or property
• Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted transmission of sensitive data (SSL/TLS)
• Secure storage of electronic health records
• Access controls and authentication requirements
• Regular security assessments and updates
• Employee training on privacy and data protection

5. HIPAA Compliance

Connected Outpatient Inc. is committed to compliance with the Health Insurance Portability and Accountability Act (HIPAA). Your health information is protected under federal and state laws, and we maintain strict safeguards to ensure the confidentiality of your protected health information (PHI).

You have the right to access, amend, and request an accounting of disclosures of your PHI. For more information about your HIPAA rights, please contact our Privacy Officer.

6. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and functionality

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate information
• Request deletion of your personal information (subject to legal requirements)
• Opt out of marketing communications
• Request an accounting of disclosures of your health information
• Receive a copy of this Privacy Policy

To exercise any of these rights, please contact us using the information provided below.

8. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: